Travel Conditions

These General Terms and Conditions for the Online Sale of Travel Contracts form part of the travel contract between the traveller or group of travellers (hereinafter referred to as the Client) and the Tour Operator (hereinafter referred to as the Travel Contract) and set out the conditions for the conclusion, performance and termination of the Travel Contract. These General Terms and Conditions shall be binding on the parties to the travel contract (hereinafter referred to as the contract) for the following purposes

In addition to the General Terms and Conditions, the terms and conditions of the Travel Contract shall be derived from the Trip Confirmation, the Trip Description and the important information provided by the Tour Operator to the Customer (Annex 1 to the Travel Contract). The Tour Operator has the right to impose additional and special conditions to the General Conditions, which may not be in conflict with the General Conditions and the legislation of the Republic of Estonia

The use of special conditions is justified due to the specific nature of the trip, provisions relating to the modes of transport (for example, booking and sales conditions for scheduled flights), special accommodation conditions due to the specific nature of the trip, the destination of the trip or special conditions for other travel services

In the case of one person (the representative of a group of persons) purchasing a trip for another person, the person purchasing the trip must also communicate the General Conditions, the information leaflet and the other contractual conditions without delay to the other person for whom he or she is booking and/or purchasing the package travel

The travel contract between the Customer and the Tour Operator shall be deemed to have been concluded and shall become binding on both parties (including these General Terms and Conditions) at the time specified in clause 12.1 above

By payment of the travel fee or the first instalment, the Customer confirms, inter alia, his acceptance of the pre-contractual information made available and published by the tour operator, the general conditions, the contractual conditions, including any supplementary and special conditions

If the Client fails to pay the travel fee or any instalment of the travel fee by the agreed deadline, the travel booking shall be deemed to have been withdrawn by the Client as an expression of the Client's intention to enter into the contract and the Tour Operator shall be entitled to unilaterally cancel the travel booking or confirmation

The Customer undertakes to pay the price of the journey in full in one instalment or in instalments if such an agreement has been made separately.

The customer shall pay the price of the trip within 2 days of receipt of the invoice. If 21 or more calendar days remain until the date of travel and the Client wishes to pay for the trip in instalments, the Client shall pay the first instalment, the amount of which shall be determined according to the time remaining until the date of travel, within 24 hours of receipt of the invoice

If the trip has been booked 7 calendar days or less before the trip, the Customer shall pay the full cost of the trip within 12 hours of receipt of the invoice.

The invoice shall be deemed to have been received by the Customer if it has been given to the Customer in writing by the Tour Operator or an employee of the Agent, or if it has been sent in a form that can be reproduced in writing, or in the form of an electronic invoice to the Customer's e-mail address

The Tour Operator shall have the right to cancel the Travel Agreement

if the Client is in default of payment of the travel fee or any instalment

if the Client or a passenger nominated by the Client commits a material breach of any other obligation under the Travel Contract or by law

In the event of termination of the Travel Contract by the Tour Operator on the grounds set out in clause 5.1, any sums already paid to the Tour Operator shall not be refunded to the Client and no refund shall be made

The Customer shall have the right to cancel his reservation or withdraw from the travel contract at any time. In this case, the Client undertakes to pay compensation to the Tour Operator

If it has been reported that the price of the trip has been determined on the basis that a group or party of two or more travellers will be accommodated in the same room or apartment, and one of the members of the party cancels the trip, the tour operator is entitled to claim, in addition to the cancellation costs, compensation for the under-use of the accommodation resulting from the cancellation. The cancelling and participating travellers shall be jointly and severally liable for the payment of these costs to the tour operator. The tour operator and the travelling party may jointly agree on more appropriate accommodation for the travelling party in order to replace the abovementioned accommodation, in which case the travelling party shall be jointly and severally liable for any additional costs

If the Client does not withdraw from the contract before the start of the journey but does not arrive at the agreed time at the starting point of the journey or if he/she is unable to participate in the journey because he/she does not have the necessary travel documents such as a valid passport, visa, identity card, driving licence, vaccination certificate, tickets, etc. for reasons beyond his/her control, the passenger loses his/her right to the travel allowance and is not entitled to compensation

The reservation can be cancelled or the Travel Agreement cancelled by sending an e-mail to sales@travelexpo.eu. The cancellation notice must state the name of the Customer and the Travel Contract or invoice number

The Customer is obliged to pay the compensation provided for in 5.3 within 5 working days of cancellation of the reservation or cancellation of the Travel Contract. The Tour Operator shall be entitled to set off the compensation provided for in 5.3 against the amounts paid by the Customer for the Trip

In the event that tickets for scheduled flights have also been booked through the Tour Operator, in the event of a change to the reservation for scheduled flights and cancellation of the Travel Contract, the conditions of change and cancellation may be subject to the conditions set by the airline and are given in addition to the travel description. Once a Ticket has been issued to the Client, no change is possible and if the Client cancels the Travel Contract, the price of the Ticket will not be refunded to the Client

The Tour Operator reserves the right to impose conditions of amendment, cancellation and termination different from those set out in this Clause 5 for promotional, holiday and promotional travel

The Customer shall enable and facilitate the proper performance of the contract by the Tour Operator

The Client shall be obliged to familiarise himself with the Travel Contract and its annexes, as well as with any other promotional and general material provided by the Tour Operator for the Client's information

The Customer is obliged, upon receipt of the travel documents, to check that they correspond to the booking and to notify the Tour Operator immediately of any discrepancies. Failure to comply with the obligation set out in the first sentence of this paragraph shall be deemed to constitute acceptance of the change

The Customer shall ensure that the Customer and the Passenger nominated by the Customer have a valid travel document on the day of departure and that the document remains valid after the day of departure in accordance with the requirements of the country of destination. If required by the legislation of the country of destination, the Client shall also ensure that vaccination certificates, compulsory health insurance policies or similar documents are available. The Tour Operator shall not be liable to the Client for any loss or damage caused by delay, interruption or cancellation of the trip due to the traveller's failure to produce a valid travel document (including, for example, a damaged passport), a decision to refuse a visa or the absence of a visa, or similar circumstances

Normally, package travel does not include travel insurance and the tour operator is not responsible for ensuring that the passenger has the necessary voluntary travel insurance for the trip. The Tour Operator recommends that the Client takes out a travel insurance contract with the purchase of the package, which should include at least health, travel damage and baggage insurance. The Tour Operator recommends that a travel insurance contract is taken out with the appropriate cover and conditions

Destination security and other relevant information on the destination can be obtained from the Ministry of Foreign Affairs and from health authorities, including the following websites: http://reisitargalt.vm.ee/and http://www.terviseamet.ee/nakkushaigused /reisimine-ja-tervis.html. Prior to the conclusion of the contract, the Client must familiarise himself with the itinerary and the conditions prevailing in the destination and, if necessary, ask the tour operator for further information.In addition to the traveller, the safety of the client abroad is the primary responsibility of the authorities of the country visited. The Client must act in accordance with the instructions of the authorities

It is the Customer's responsibility to check the time of departure 24 hours before the start of the journey by visiting the Website of the Tour Operator and the departures table on the website of the selected airport. At the destination, the Customer must check the relevant information 24 hours before the start of the return journey from the information material made available by the Tour Operator or from the local representative of the Tour Operator

The Customer is obliged to arrive on time at the point of departure, the meeting points and the point of departure indicated by the guide. Including, but not limited to, following the operational information at the airport, bus or train station, arriving on time at the designated point and taking into account in advance possible delays due to congestion, bad weather conditions or queues at passport or security control

The customer must not, by his behaviour (including drunkenness, aggressiveness, etc.), disturb fellow passengers, the representatives of the Tour Operator or the Supplier

During the journey, the Client is obliged to comply with the instructions and rules of the Tour Operator concerning the journey, the internal rules of hotels and means of transport and the instructions of the transport crew or hotel staff, the laws of the country of destination and the instructions of the authorities

In the event that another passenger or group of passengers nominated by the Client travels under the Travel Contract, the Client shall ensure that the obligations set out in the foregoing paragraphs are fulfilled by the relevant passenger or group of passengers

The Client or a passenger nominated by the Client who fails to comply with the above obligations may be denied boarding or be removed from the trip and the Client shall not be entitled to a refund of the Fare or any compensation. In the event that the Client or a passenger nominated by the Client has caused damage to the Tour Operator by a breach of the obligations, the Client shall compensate the Tour Operator for such damage within 5 days of receipt of the claim from the Tour Operator

Outside the borders of the European Union, the ID-card of a citizen of a Member State of the European Union shall not be valid as a means of identification. The Customer and the passengers nominated by the Customer are obliged to bring valid passports with them on the trip, which shall remain valid beyond the period stipulated by the legislation of the country of destination. Citizens of third countries residing in Estonia on the basis of a residence permit or right of residence must carry both a valid passport and an ID-card for the purpose of crossing the border, which shall remain valid for the period of validity of the travel beyond the period stipulated in the legislation of the country of destination, regardless of whether they wish to travel within the European Union or to a third country

It is the responsibility of the customer to ensure that he or she and the passengers designated by him or her are not unwanted persons in the country of destination. If the Client or a passenger nominated by the Client is denied entry because he or she is not allowed to cross the border, the Client shall be liable to pay all the costs of his or her own or the corresponding passenger's return home. The travel expenses are non-refundable

The Client shall be liable for compensation for any damage caused to the Tour Operator or to a third party during the trip - including damaged hotel inventory, carrier's means of transport, etc. In the event of damage caused by underage children or persons under guardianship, the damage caused shall be compensated for by the responsible person stipulated in the contract or by their parents or guardian

If, for reasons beyond his control, the Tour Operator is unable to carry out the itinerary as originally advertised, he shall be entitled to change the hotel or means of transport, to alter the itinerary or to make other changes to the itinerary, provided that the quality and nature of the travel service are not substantially affected

The Tour Operator reserves the right to make changes to the tour programme if weather conditions, transport problems or other circumstances beyond the Tour Operator's control prevent the tour from taking place on a particular day. The Tour Operator also reserves the right to make changes to the programme of any particular excursion if, for unforeseeable reasons beyond the control of the Tour Operator, it is not possible or safe to carry out the excursion as planned.

The tour operator has the right to cancel the trip if

The Tour Operator shall inform the Customer immediately of the cancellation of the trip

In agreement with the Client, the Tour Operator shall replace the cancelled trip with another trip at the same price level. If the replacement trip is cheaper than the original trip, the Tour Operator shall refund the difference in price to the Customer

If the Customer does not wish to substitute the trip, the Tour Operator shall refund to the Customer the full amount of the travel fee paid by the Customer for the cancelled trip. In the event of cancellation in the cases provided for in 8.1, the Tour Operator shall refund to the Customer the amount of the travel fee paid by the Customer for the cancelled trip, less agency charges of EUR 50 per passenger. The Customer shall not be entitled to any other compensation

Failure to provide the travel service shall be deemed to be a failure to provide the travel service in accordance with the itinerary or the written assurances given to the Client. Failure of the accommodation service to comply with the information on the hotel's website about the services offered, the facilities or the hotel's infrastructure shall not be considered as a failure to provide the travel service. Such information shall not become part of the Travel Contract and the Tour Operator does not guarantee its accuracy

Changes to the travel services which are insignificant for the trip as a whole shall not be considered as a shortcoming in the provision of the travel service. Among other things, a deficiency in the provision of the travel service shall not be considered to be a deficiency

The Customer or a passenger nominated by the Customer shall notify the immediate service provider and the Tour Operator immediately in a form which can be reproduced in writing of any deficiency in the provision of the travel service. In the event of a deficiency at the destination of the journey, the Client or the passenger nominated by the Client shall immediately notify the immediate service provider and the local representative of the Tour operator of the deficiency in accordance with the procedure set out in the previous sentence

When entering into the contract and using the services, the Customer must be prepared for changes in the timetables of the transport service.

The Tour Operator shall remedy any deficiency in the provision of the Travel Service notified by the Customer or the Customer's nominated passenger to the Tour Operator in accordance with the procedure set out in Clause 10.1 within a reasonable time

If the Tour Operator fails to remedy the deficiency within a reasonable time or gives notice of non-elimination of the deficiency, except where remedy of the deficiency would be impossible or disproportionately burdensome, the Passenger shall have the right to remedy the deficiency himself. The passenger is entitled to compensation for the reasonable and reasonable costs incurred in remedying the deficiency

Expenses incurred by the Client or a Passenger nominated by the Client in connection with a deficiency in the Travel Service shall be reimbursed by the Tour Operator only on the basis of the relevant cost documents

The Tour Operator shall not be liable for defects in the provision of the Travel Service which have not been notified to the Tour Operator by the Customer or the Customer's nominee in accordance with Clauses 10.1 and 10.5

If the deficiency is not resolved during the trip, the passenger shall have the right to lodge a written complaint against the tour operator. The written complaint must be submitted by the Passenger within a reasonable period of time, preferably not later than fourteen (14) calendar days after the occurrence becomes known. The complaint must be accompanied by copies of receipts for the justified expenses

The Tour Operator shall be liable for any damage caused to the Client or to a passenger nominated by the Client as a result of its gross negligence or intentionally

The Tour Operator shall not be liable for damage caused by force majeure (including, but not limited to, natural disasters, riots, wars, acts of terrorism, strikes, etc.). If the provision of the travel service is rendered impossible or rendered substantially difficult or dangerous by force majeure, either party may terminate the contract. In such a case, the tour operator loses the right to the payment of the travel remuneration, but is entitled to reasonable compensation for the services already provided or still to be provided. In the event of force majeure occurring prior to the start of the journey, the Client shall pay the Tour Operator, as compensation, office expenses of the Tour Operator of EUR 50 per passenger, as provided for in clause 8.4. above. In the event of force majeure occurring after the start of the journey, the additional costs of the return journey shall be borne by the parties in equal shares. Other costs shall be borne by each party

The Tour Operator shall not be liable if the trip does not correspond to the subjective perception of the destination country, culture, weather, etc. of the Client or of a traveller nominated by the Client

If a breach of the Travel Agreement occurs in the course of the provision of a service by a third party and the liability of such a direct service provider is limited under international conventions (including conventions limiting the liability of airlines), the liability of the Tour Operator to the Client and the Client's nominated traveller for such breach is also limited

The liability of the Tour Operator for damage caused to the Client or to the Passenger nominated by the Client shall be limited to three times the amount of the Fare. The limitation of liability set out in this paragraph shall not apply to the death of, personal injury to or damage to the health of a passenger

The General Conditions form an integral part of the contract concluded between the tour operator and the passenger

These General Conditions shall become binding on the parties upon payment of the travel fee or the first instalment thereof and confirmation of the reservation by the Tour Operator.

Disputes arising from the interpretation of the Travel Conditions shall be settled by negotiation between the Client and the Tour Operator. If no agreement can be reached, the dispute shall be settled in accordance with the procedure provided for by the legislation of the Republic of Estonia